Refunds & Returns Policy
At handvibe, we want you to love your handmade felt garlands! If you’re not completely satisfied with your purchase, we’re here to help.
Overview
Our refund and returns policy lasts 30 days from the date of purchase. After this period, we regret that we are unable to offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused, and in the same condition as when you received it.
- In its original packaging.
- Non-customized (for personalized or custom orders, returns are not accepted).
Exemptions from Returns
Due to the nature of our handmade products, we do not accept returns or offer refunds on:
- Items that have been used or altered.
- Customized garlands or special orders.
- Products returned more than 30 days after delivery.
Partial Refunds
In some cases, only partial refunds may be granted:
- Products that are damaged or not in their original condition (excluding manufacturer defects).
- Items returned after the 30-day return window.
Refund Process
Once your return is received and inspected, we will notify you by email. If your return is approved, we will issue a refund to your original payment method within a certain number of days. Please note, shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund.
Late or Missing Refunds
If you have not yet received your refund, please:
- Double-check your bank account.
- Contact your credit card company or bank as it may take some time for the refund to process.
If after these steps you still have not received your refund, please reach out to us at [email protected].
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same one, please contact us at [email protected] to arrange an exchange.
Gifts
If your purchase was marked as a gift and shipped directly to you, we will issue a gift credit for the return. A gift certificate will be mailed to you once the return is processed. If the gift was shipped to the gift giver, the refund will be sent to them.
Shipping Returns
To return an item, please send it to: ..
Important Notes:
- You are responsible for the return shipping costs.
- Shipping costs are non-refundable, and if a refund is issued, the return shipping costs will be deducted from your refund.
- For valuable items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
If you need further assistance, don’t hesitate to contact us at [email protected]. We’re happy to help!